Accessibility Statement

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The following document details the accessibility to the public part of our practice. If it doesn’t cover a subject that you would like to know about, please do not hesitate to contact any member of the practice on 01959 541153, or speak directly with our principal vet, Sonya Miller-Smith.

We are aware that not all aspects of our practice building are ideal for those who experience disability, but we will always try our best to accommodate all clients and visitors, as well as their pets. When appropriate, we are happy to examine your pet in your vehicle or at your home. if easy access to the practice building is difficult.

Please do not hesitate to request assistance from any member of our staff, either in person or by phone.

Car parking facilities and Entrance

  • The car park is accessed via Haig Road.
  • The free car park has space for 11 cars and is surfaced in tarmac, with a level, even surface. It is partially lit at night by external lights on the practice building, and from surrounding street lights.
  • There is no specific blue-badge parking space, but a cone can be placed to reserve the space nearest the practice entrance when a little notice is provided.
  • Entrance to the practice is via a single 12cm (3.5 inch) step, through a single door.
  • The step has a high-visibility reflective yellow strip.
  • The door opens inwards, and has a self-closing mechanism which offers resistance when opening.
  • A metal ramp is available on request, suitable for manual and electric wheelchairs.
  • The clear door opening width is 75cm (29.5 inch).
  • The reception area is permanently staffed during opening hours by practice staff who can provide assistance if required.
  • The practice is on the ground floor throughout.
  • The entrance hall is level, well lit with fluorescent ceiling lights, and has a non-slip vinyl floor.
  • The hall is 85cm (33.5 inches) at its narrowest, this may be insufficient space for some electric wheelchairs to turn into the adjoining waiting areas or consultation rooms. In these circumstances, staff are happy to find the most convenient room to see patients and clients.


  • Entrance to the waiting room is through a doorway (no door) 73 cm (29 inches) wide.
  • Plenty of waiting room chairs are available in reception, both with and without arms, with a seat height of 40 cm (15.5 inches). Higher chairs are available on request.
  • The reception area is illuminated by natural lighting and halogen ceiling lights.
  • Two educational display boards are mounted on the walls. Displays predominantly have large, clear font, with good contrast.
  • There is no background music.

Public Toilet

  • There is one toilet located on a side corridor, 2.5 metres from the reception room, with level access.
  • The width of the door way to the WC is 85 cm (33.5 inches).
  • There is restricted space to either side of the WC: 10 cm (4 inches) on the left and 20 cm (8 inches) on the right, when viewed from in front.
  • The height of the WC from the floor to seat is 40 cm (15.5 inches).
  • There are no grab rails in the toilet.
  • The toilet is lit with an incandescent ceiling light.
  • The floor is surfaced with non-slip vinyl.
  • The sink has grip taps.
  • There is no dedicated baby changing facility, but a suitable area can be accessed upon request.
  • The neared disabled toilet is at the rear of Waitrose, and can be accessed via their car park (level access and a distance of 30 m), or a walk from the practice of approximately 175 m, which involves crossing Main Road.

Consulting Rooms

  • There is level access to both consulting rooms from the reception area.
  • Both consulting rooms have non-slip vinyl floors.
  • Both consulting rooms are well lit with halogen ceiling lights. One consulting room is additionally lit by natural light.
  • The clear door opening into either consulting room is 70 cm (27.5 inches).
  • Waiting room chairs (with or without arms) or higher platform chairs can be provided in either consulting room upon request.